Task 1: Write an effective email
Choose the right tone and organize your email around the requested points.
Work through each lesson and mark the module complete when you finish practising.
Match your reader and purpose
Choose a greeting and closing that fit the relationship. Dear Ms. Lee and Kind regards suit many professional messages. Hi Alex and Best may suit a friend. Keep the tone consistent throughout the email.
Open with the reason for writing: “I am writing to report a problem with the heating in my apartment.” Add the context your reader needs, then explain each requested point in a logical order. Finish with a clear request or next step and an appropriate closing.
Develop each point with a useful detail
A practical structure is: greeting → purpose → developed points → requested action → closing. Adapt the number of paragraphs to the prompt rather than forcing every email into a fixed template.
Weak: “The service was bad. Please fix it.”
Stronger: “The replacement part arrived five days after the promised date, so I could not use the machine during our busiest week. Could you refund the express delivery charge?”
The stronger version explains the issue, its consequence, and a realistic solution. Avoid threats, exaggerated praise, and long background stories that do not help the reader act.
Mini-test
Check your understanding
Which opening best suits a formal complaint?
Put this lesson into practice
Apply what you learned in a timed Writing exercise, then review one specific area to improve.